Privacy Policy


The privacy policy (“Policy”) is applicable to the online interfaces of Erdac Solutions Pvt Ltd. (“The Cadre”, “us”, “we” or “our”) including (referred to as “Site”). The purpose of this Policy is to describe how The Cadre collects, uses, maintains and shares information about you (“user” or “you” or “your”) on account of you accessing and using the Site and our Services. This information may include but is not limited to any information you upload, emails that you exchange with The Cadre and other users of the Site and any information submitted/ provided by you to The Cadre for the provision of its services.

We recognize the importance of your privacy and we are committed to ensuring that you are aware of how your information is being used. Please read this Policy carefully to understand how we collect and use your information. Your use of the Site is also governed by our Terms of Use. You are free to use the Site only if you agree with our policies and practices encapsulated in this Policy read in conjunction with the Terms of Use. 

By using the Site and/or by providing your information to us, you consent to the collection and use of the information you disclose on the Site in accordance with this Policy. If you wish to contact The Cadre in connection with any matter relating to this Policy or privacy related issues you may send an email to 

By browsing, visiting, accessing and/or using the services on the Site, you consent and agree to the terms of The Cadre's Policy as detailed herein. 

You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, Helloworld shall not be liable to you or to any third party for the same.


There are two (2) general categories of information we collect.
A. Information you provide us, to enable your use of the Account/Site and provide services to you
B. Information that is necessary for the payment related services

Further to each of the aforementioned categories set out in Section II: Sub-Section A and B we collect the following types of information from you (collectively referred to as “Information”)
(i)    “Personally Identifiable Information” - information that could be used to identify you such as your name, email address, age, IP addresses and other similar information; 
(ii)    “Sensitive Personal Information” such as passwords in encrypted form and secured financial/ payment/purchase or other dispute related information;
(iii)    “Non-Personal Information” - information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns; and
(iv) “Device Information”- information which is automatically collected about the device from which the Site is used.

A.    Information you provide to The Cadre to enable your use of the Account/Site and Services

We ask for and collect the following Personally Identifiable Information and Sensitive Personal Information about you when you use the Site. This information is necessary for performance of the agreement between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services. 

(i) Account Information. In order to use certain features on the Site, The Cadre may require you to create a user account (“Account”) which shall include your user profile (“Profile”). When you opt to create such an Account and sign /click on “I Accept” in respect of the creation of an Account, we require you to provide certain Personally Identifiable information such as your first name, last name, email address, employer name, phone number and depending on the nature of services you avail, 

(ii) Identity Verification Information. To help create and maintain a trusted environment, we may collect certain Personally Identifiable Information in order to verify your identity, such as images of specified government issued identification, including passport, national ID card, or driving license,  or any other information as may be required to verify your identity . 

(iii) Payment Information. In order to use certain other features on the Site we may require you to provide certain financial information on payment of fees etc.

(iv) Dispute related information. We collect and store documents related to the arbitration claims involving you including account statements, invoices, submissions or any other documents and information that is necessary for the continuation or resolution of the claims involving you.

B.    Information that is necessary for the payment related services

The Cadre needs to collect the following Sensitive Personal Information, as it is necessary for the adequate performance of its agreements with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use payment services offered by The Cadre on the Site.

(i)    Payment Information. When you use any payment services on the Site, certain financial information may be required to facilitate the processing of such payments. You are to note that Helloworld engages with third party payment service providers in order to enable you to process your payments in connection with the use of Helloworld’s services. You will be required by such third-party payment service providers to provide certain Sensitive Personal Information. Please note that to this extent, you will be subject to the terms of use and privacy policy that is maintained by such third-party service provider.

(ii)    Identity Verification and Other Information. In connection with the collection of payment information and processing your payments we may also require certain information using which we can verify your identity (such as images of your specified government issued identification including passport, national ID card, or driving license) or other authentication information/KYC documents, your date of birth, your address, e-mail address, phone number and other information (such as your invoice amount, e-mail id and contact number) in order to verify your identity, provide the payment services to you, and to comply with applicable law.


We share your Information within The Cadre's group companies and with other persons, service providers and entities who help us provide services to you. We only share your information in accordance with the applicable law. 


(a)    Correspondence/communication with you or other participants of the arbitration process pursuant to you registering an Account or your usage of the Site;
(b)    Verification of your Account;
(c)    Ensuring that the content on the Site is presented in the most effective manner for you and for your device;
(d)    To provide you with updates, information or services that you request from us;
(e)    To notify you about changes to the Site, this Policy or the Terms of Use;
(f)    Detection and prevention of fraud, spam, abuse, security incidents, and other harmful activity;
(g)    Conducting security investigations and risk assessments;
(h)    Compliance with our legal obligations and applicable laws;
(i)    Compliance and monitoring of our contractual obligations towards you;
(j)    Resolution of any disputes with you or any of our users and enforce our agreements with third parties.


The Information that you provide, subject to disclosure in accordance with this Policy and Terms of Use, shall be maintained in a safe and secure manner. The Cadre's databases and information are stored on secure servers with appropriate firewalls owned by The Cadre or by third parties.

The Cadre gives the user right to withdraw his consent by sending an email at Please note that if you withdraw your consent we may not be able to provide you our services efficiently or at all.

Given the nature of internet transactions, The Cadre does not take any responsibility for the transmission of Information including the Information you provide to The Cadre. Any transmission of your Information on the internet is done at your risk. The Cadre does not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Site.

While The Cadre will use all reasonable efforts to ensure that your Information is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. If it comes to your knowledge that or if you have reason to believe that your Account credentials have been stolen or been made known to others, you must contact us immediately at You acknowledge that you are responsible for all acts done, using your Account login credentials. The Cadre is not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials. 

(a)    Managing Your Information
You may access and update your Personally Identifiable or Sensitive Personal Information through your Account settings. Please note that you do not have the option to connect to third party applications using your Account. Do note however, The Cadre reserves the rights to save any Non-Personal, Device Information and usage Information and you are not entitled to seek the deletion of the same.

The Cadre at its sole discretion may permit or deny the change of any Information, if it is believed such Information is required to comply with applicable laws.

(b)    Rectification of Inaccurate or Incomplete Information

You have the right to ask us to correct inaccurate or incomplete Personally Identifiable Information or Sensitive Personal Information concerning you (and which you cannot update yourself within your Account) by contacting


We retain your Information as long as it is required for it discharge its obligations towards you and/or as may be required under law. However, there may be circumstances that mean we must retain your personal information for longer. We may retain some of your Personally Identifiable information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. 


The Cadre's Sites and/or databases are operated and managed on servers that may be located and operated in different jurisdictions. By using and accessing the Site, you consent to the transfer to and processing of your Information including the Sensitive Personal Information and the Personally Identifiable Information, on servers that may be located in a jurisdiction different from where you are located, and that the protection of such Information may be different than required under the laws of your residence or location.


The Site is only intended for users who are competent to contract under applicable law. If you are not of the requisite age, you are not to provide any Personally Identifiable Information or Sensitive Personal Information. If it comes to The Cadre attention that any such information pertains to an individual who is not competent to contract under applicable law, such Information may be deleted without notice to you.


This Policy is subject to change at The Cadre’s sole discretion. Any changes to the Policy will be notified by way of a notice on the home page.


This Policy shall form a part of the Terms of Use.


If you have any questions, comments, complaints or suggestions in relation to this Policy, or any other concerns about the way in which we process information about you, please contact our Grievance Redressal Officer (details mentioned below) at We shall endeavour to address all requests/complaints within thirty (30) days from the date of such a request/complaint being made.

This Policy has been last updated on  19th May, 2020